A. Our community policies
How we build a foundation of trust among our partners, employees and guests.
What to expect, and what will be expected of you, as a member of the Joie community, are detailed in the following policies:
- code of conduct
- terms & conditions
- acceptable use
B. First steps to Joie
The process, explained.
include explainer video before booking – download app, personalize with confidence, invite friends, what is an experience, what is a moment and ensure reservation is confirmed.
Welcome to Joie! From here, you can go anywhere—but first, a little help to get you on your way.
It’s tempting to go straight into search, but first things first: Complete your profile. This gives us a chance to learn about you while matching your sojourn requests. Be sure to verify your ID and a profile photo, too—some Hosts require them.
Find your joyful workplace
Is it just us, or is planning a Joie experience almost as fun as going on one? With millions of unique places around the world, you’re destined to find one that has everything you need for a comfortable and memorable experience.
When searching for a place, include your dates and to confirm availability.
Carefully review the following for each listing:
- Why we like it
- Need to Know
Feel free to message the Host with any additional questions—they’ll typically respond within 24 hours.
Once you’ve settled on a place, book it and confirm instantly.
Watch for invites and connection requests
If you message a Host about specific dates, they might respond with an invite or special offer. Lucky you! That means you can book immediately right through the message thread, but you’ll want to act fast. Learn more about how invites work.
C. The Joie Experience, beyond the functional space
The process, explained.
In preparation for an anticipated growth of demand for workplaces beyond the home and office, we’re improving nearly every aspect of the Joie service – and we’re doing it based on feedback from our guest community.
To improve our service, we took a design-informed, human-centric approach. We started by storyboarding the Guest and Host journey – from download the app to completing your workday, and every step in between. We created a blueprint of the experience – every screen, every policy, and every interaction with customer support mapped out. Then, we analyzed lysed millions of competitor complaints mapped them across the journey. We also reviewed thousands of social media posts and spoke with hundreds of thousands of Guests and Hosts about how to improve workplaces.
Our design-informed approach means we’re always making Joie better, and we are just the beginning. We will never stop improving Joie.
Here are a few of the features we launched for guests:
- Make connections – Guest can now invite friends and work besties to be connections. Or invite other guests to be connections.
- Browse curated workplaces – Workplaces are filtered based on preferences and interests. Or focus on a particular group workspaces only
- Invite connections – Whether triggered by a workplace or wanting to share a event, Guest can invite connections to join in.
- Wishlists – Wishlists include one tap savings, and ability to book with ease. Guests can also add notes to a wish listed listing making it easier to remember why they loved it.
- Priority customer service through chat. We created a dedicated 24/7 support team for priority, with a goal of answering 90 percent of calls in English in two minutes or less.
As part of these features, we’re launching tools for Hosts, including create and edit public profile of Joie (up to three per host), attach colleagues as additional hosts, highlights events/activities known as moments, and the ability to easily plan & checkin guests. We’re also including an ability to preview booking for future dates, and message guests individually or as a group broadcast.
D. Refunds, Mistakes and Changes
We promise flexibility, and understand stuff happens.
Message your Host
If an issue comes up, try talking to your Host first. You can message your Host directly from your inbox to let them know what’s going on.
If you need to request a full or partial refund because of the issue, there’s a higher chance your Host will accept your request if you can agree on an amount first.
Send a refund request
Here’s how to prepare:
- Gather evidence: If possible, take photos or video to document issues like a missing or broken amenity. Lack of WiFi, unsafe conditions and disruptive behavior will be treated as urgent priorities.
- Submit your request: You’ll describe the issue, provide photos or video if you can, and let the Host know how you’d like to resolve the issue.
- Wait for a response: If your Host declines or doesn’t respond, you can ask Joie to step in to help.
Though we always want Hosts and guests to work things out directly if they can, we know it’s not always possible. If an issue comes up that you’re not able to resolve with your Host (or your Host declines or doesn’t respond to your refund request), let us know and someone from our team will step in to help.
If we find the issue is protected by Joie, we’ll get you a full or partial refund, or depending on the circumstances, find you a similar or better place to stay.
Remember that you have 72 hours to report any issue to us from the time of discovery. But we are flexible and our team is empowered to go beyond these guidelines.
E. All the ways to host as a Joie partner
The process, explained.
- include explainer video
Maybe you have a special place or community, or share unforgettable experiences. Hosting connects you to the world, and we’re here to help—so you can have fun with it.
How to sign up
Let’s get started! It’s free to sign up and list both places and moments. Before you begin, get to know our MVWP standards for Hosts.
Host a place to work
How you host is up to you. You can list an entire property, or a room in a public place —or perhaps a unique space. You want to greet your guests on site, or leverage existing check-in. In order to set yourself up for success, check out Joie requirements to host sojourns.
You can even offer your space for free (or pennies) if this condition aligns with your mission.
Need more help? Reach out at email@example.com. We are always at your service or will connect you to another Host. Or if you’re ready to host, why not create your profile and describe your special place.
Regulations for hosting
Experiences are offered all around the world, though we’re required to comply with international regulations that restrict the use of our site by residents of certain countries or regions. Because of this, our services will not be available in some places, such as Crimea, Russia, Iran, Syria, and North Korea.
In some tax jurisdictions, you will be responsible for calculating, collecting, and remitting local taxes on your behalf. If you have concerns that your participation as a Joie Host will impact your non-profit status, kindly contact us at firstname.lastname@example.org.
Third (work)places – Third places is a term coined by sociologist Ray Oldenburg and refers to places where people spend time between home (‘first’ place) and work (‘second’ place). They are locations where we exchange ideas, have a good time, and build relationships.
But as Oldenburg notes, the most effective ones for building real community seem to be physical places where people can easily and routinely connect with each other.
Third places, then, are “anchors” of community life and facilitate and foster broader, more creative interaction. In other words, “your third place is where you relax in public, where you encounter familiar faces and make new acquaintances.”
Minimum Viable (Work)places – MV(W)P
MV(W)P is “only that is required in a physical space to enable effective and efficient individual and group work, while understanding, respecting, balancing and responding to the needs of people, the organization, the host community and the planet as they change over time. And no more. ” (c) Neil Usher
Each and Every Joie meets the MV(W)P standards. Thus we ensure all spaces meet health & safety requirements, are accessible for all and are functional albeit designed for non-traditional uses. In addition, the standard ensures enterprise quality Wi-Fi and basic refreshments at no charge.
Additional hospitality options include private Wi-Fi, phone booths and printing services are available at select Joies.
Ask A Question
Questions are the root of all answers.
Don’t Be Shy!